The world of the telecom Reseller today

The world of the White label reseller today

 

Today the telecom business has become a difficult one,  and more for the Telecom reseller.  Many Resellers of telecom services have found themselves stuck in a situation of unhappiness.  Why?  Because they are not offering  high quality of telecom services to their customers as originally taught.  The issues is that many of these resellers are responsible for the situation that is affecting them today.

 

Lower cost rate obviously generate higher profits, and many resellers believe that is their ticket to fortune.  Telecom is like any other products, you pay for what you receive. You pay for a low grade termination, you will receive a low grade quality.  If you think that your clients are uneducated abut this issue, that maybe, the fact is that they will soon realize that is an annoyance for them when they cannot make a call or understand what is said to them or the other party.

Be smart, look for a good provider,  you have one chance to keep your customers, if you loose them, they wont come back.  Your service provider  is your partner, he must supply support, lesson to your questions or concerns.  You should never be consider less then that, your success is at stake as well as your growth. Choose wisely.

 

The second portion of your success if how well you can manage the products offered to you by your service provider, The offerings available to your customer, and the ease  to manage them.

The current products that are available in the market are somewhat similar  to the reseller.

You should have the following products,  Voip residential, Enterprise, Calling cards, callshop and IPPBX services. You should not receive a commission nor been restricted on your profits, you should be able to manage your retail rates, packages, and offerings your self.

 

You should pay your service provider at  cost, never retail, you should collect money directly from your own customers. And  have full contract and NDA should be signed always.

 Some resellers still want an old service called Callback, many of us no longer offer such product, but you may ask, as it is sometimes available.

At Aianna the  reseller is a priority, they receive  the right support,  managed retail quality routes and not grey or other lower quality routes,  they offer a full redundancy system to increase the quality and decrease call failure.

Aianna services are rich in added services and many feature that others charge for are free. Examples: Video conferencing,  Call redirection to any other number or numbers, voice mail, forward thru e-mail and or SMS.  Music on hold, Greetings, Online invoicing, Call records, Chat room, Free calls to any and all customers of Aianna.

A full multilingual customer portal, DID purchasing in over 68countries, SMS, text, Web dialer, click2call,  and so much more.

All  Aianna call termination and origination offered to the reseller or retail customer are encrypted,  a full award winning IPPBX, they allow you to have 1 PBX for all your satellite and main office.  use different prefix for each office, administration managements, user management, video conferencing for up to 8 people, each department can open their own Video room, the reality is aianna offers a formidable system.

As a reseller you should not compromise, go for the best. But the best is not always the lowest priced, but your customers will appreciated it.’

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